Cristoval Martinez

Premium Support When You Need It

Get priority access to expert support with a flexible month-to-month retainer. No long-term contracts, just reliable support at reduced rates.

Simple, Transparent Pricing

Choose the support option that works best for your needs. No hidden fees, no surprises.

Standard Rate

Pay as you go

$150/hour
  • Standard response time (48 - 96 hours)
  • Email support
  • Billed hourly
  • No commitment required

Support Retainer

Priority support with reduced rates

$400/month
$110/hour

Includes 3 hours of support per month

  • Priority response (within 4 hours)
  • Dedicated Slack/email channel
  • Text and phone support
  • Monthly strategy call included
  • Reduced hourly rate ($110 vs $150)
  • Month-to-month, cancel anytime

All prices in USD. Additional hours beyond the retainer are billed at the reduced rate.

Why Choose a Support Retainer?

Get peace of mind knowing expert support is always available when you need it most.

Priority Response Time

Get responses within 4 business hours instead of the standard 72-96 hours.

Dedicated Support Channel

Direct access via Slack or email for faster communication and issue resolution.

Monthly Strategy Call

Included 30-minute monthly call to discuss roadmap, optimizations, and priorities.

Reduced Hourly Rate

Save $40/hour with the retainer rate of $110/hour vs. standard $150/hour.

Flexible Terms

Month-to-month commitment with 30-day cancellation notice. No long-term contracts.

What's Covered

Comprehensive support for all your development and technical needs.

Bug Fixes & Troubleshooting

Quick resolution of bugs, errors, and unexpected behavior in your applications.

Performance Optimization

Speed improvements, database query optimization, and resource efficiency enhancements.

Feature Enhancements

Small to medium feature additions and improvements to existing functionality.

Code Reviews

Expert review of your code for best practices, security, and maintainability.

Architecture Consultation

Strategic guidance on system design, technology choices, and scalability planning.

Emergency Support

Priority handling of critical issues that impact your business operations.

Not Sure If Something's Covered?

If you're unsure whether your specific need is covered under the retainer, just reach out. I'm happy to discuss your requirements and find the best solution.

Frequently Asked Questions

You pay a monthly fee of $400 which includes 3 hours of priority support. Any additional hours are billed at the reduced rate of $110/hour. You'll have direct access to me via Slack or email with guaranteed response times.

Unused hours roll over for up to 2 months, giving you flexibility to use them when you need them most. This ensures you never lose the value of your retainer investment.

Yes! The retainer is month-to-month with no long-term commitment. Simply provide 30 days notice if you need to cancel. You'll continue to receive support through the end of your notice period.

Retainer clients receive priority responses within 4 business hours for all inquiries. Critical issues are handled immediately. This is significantly faster than the standard 24-48 hour response time.

Book a discovery call to discuss your needs and ensure the retainer is a good fit. Once we're aligned, I'll send over a simple agreement and we can start immediately. The first month is prorated based on your start date.

The retainer covers ongoing support, bug fixes, optimizations, and consultations. Large feature builds or complete application rewrites would be scoped separately as projects. I'll always be transparent about what falls under retainer vs. project work.

Absolutely! If you need more hours per month or have specific requirements, I can create a custom retainer package tailored to your needs. Let's discuss what would work best for your situation.

Any hours beyond the included 3 hours are billed at the reduced retainer rate of $110/hour. This is a $40/hour savings compared to the standard rate of $150/hour. You'll receive a monthly invoice with a detailed breakdown of all hours used and any additional charges.

Trusted & Rated

ratings across multiple platforms

4.9/ 5.0
Fiverr
19 reviews
5/ 5.0
Google
25 reviews